Privacy policy
Ellen & Rose is committed to protecting the privacy of our customers and visitors to our website, ellenandroseshop.com. This privacy policy outlines how we collect, use, protect, and disclose your personal information when you use our online store, which is hosted on the Shopify platform.
By using our website, you agree to the collection and use of information in accordance with this policy. We may update this privacy policy from time to time, and any changes will be effective immediately upon posting on our website. It is your responsibility to review our privacy policy periodically to stay informed about any changes.
- Information We Collect
When you visit our website or make a purchase from our online store, we may collect the following types of information:
a. Personal Information: This includes your name, email address, shipping and billing addresses, phone number, and payment information. We collect this information to fulfill your orders, provide customer support, and send you promotional and marketing communications, if you have opted to receive them.
b. Non-Personal Information: This includes technical data, such as your IP address, browser type, device type, and other information about how you interact with our website. We collect this information to improve our website, analyze user behavior, and maintain the security of our online store.
- How We Use Your Information
We use your personal information for the following purposes:
a. To process and fulfill your orders, including sending you order confirmations and shipping notifications. b. To communicate with you and provide customer support. c. To send you promotional and marketing communications, if you have opted to receive them. d. To personalize your shopping experience and improve our website. e. To protect the security of our online store and prevent fraudulent transactions.
- Sharing Your Information
We will not sell, trade, or rent your personal information to third parties. We may share your personal information with the following third parties for the purposes described in this privacy policy:
a. Shopify: Our online store is hosted on the Shopify platform. Shopify processes your personal information on our behalf to provide the necessary infrastructure and services to run our store.
b. Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email delivery, and website analytics.
c. Legal Obligations: We may disclose your personal information if required to do so by law or in response to a valid request from a legal authority.
- Security
We take the security of your personal information seriously. Our website is hosted on the Shopify platform, which employs industry-standard security measures to protect your data. While no method of online data transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.
- Cookies
Our website uses cookies to enhance your browsing experience and collect information about your interactions with our website. You can configure your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, please note that some features of our website may not function properly if you disable cookies.
- Third-Party Links
Our website may contain links to third-party websites or services that are not controlled by Ellen & Rose. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
- Children's Privacy
Our online store is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to remove that information from our systems