Shipping policy
At Ellen & Rose, we strive to provide our customers with a seamless and efficient shipping experience. This shipping policy outlines the details of our shipping process, including delivery timeframes, shipping rates, and international shipping. Please read this policy carefully before placing an order on ellenandroseshop.com.
- Processing Time
Orders are typically processed within 1-3 business days after the order is placed, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be longer due to increased order volume. We will always do our best to process and ship your order as quickly as possible.
- Shipping Rates
Shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the shipping destination. You can view the estimated shipping cost for your order during the checkout process before finalizing your purchase. We may offer free shipping promotions from time to time, which will be clearly displayed on our website when available.
- Domestic Shipping
We offer domestic shipping within the [country]. The estimated delivery time for domestic shipments is [3-7] business days, depending on the shipping method selected during checkout and the shipping destination. Please note that delivery timeframes are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.
- International Shipping
We offer international shipping to select countries. The estimated delivery time for international shipments is [7-21] business days, depending on the shipping method selected during checkout and the shipping destination. Please note that delivery timeframes are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or other factors beyond our control.
International customers are responsible for any customs duties, taxes, or fees that may be assessed by their country's customs authorities upon the arrival of the shipment. These fees are not included in the shipping cost and are the sole responsibility of the customer.
- Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become available after receiving the shipping confirmation email.
- Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the cost of reshipping the package. If the customer chooses not to have the package reshipped, a refund will be issued for the order, excluding the original shipping cost.
- Lost or Stolen Packages
Ellen & Rose is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package has been lost or stolen, please contact the shipping carrier to file a claim.
- Damaged Items
If you receive a damaged item, please contact our customer support team within 48 hours of delivery. We may request photos of the damaged item(s) to determine the best course of action. In such cases, we may offer a replacement, store credit, or a full refund, depending on the circumstances.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at [email address] or through our website contact form. We are here to help you and ensure a pleasant shopping experience at Ellen & Rose.